Custom Products LLC

Privacy Policy

We use the information you provide to us to process your request/order only.​

Your credit card information is provided to our Internet payment gateway service in order for you to pay for your order and for your credit card to be charged accordingly.

Your address is provided to the shipping company (In most cases, the U.S. Postal Service) in order for them to deliver your ordered goods.

If you send us feedback in any form (e.g. email, Postal Mail, Phone, comments with an order, etc) where you give us a testimonial about our products, we reserve the right to use your first name, last initial, state, & country to quote you on our web site, product packaging, promotional materials, media reviews, etc. We reserve the right to correct any spelling or change any inappropriate language. If you do not want to be quoted, then you must request “do not quote me” in the same message and at the same time as your testimonial.

Disclosure exceptions:

Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary: to comply with legal processes such as a search warrant, subpoena, or court order; to protect against misuse or unauthorized use of our website and/or Business Name​ rights and property; or during emergencies, such as when we believe someone’s physical safety is at risk.

Other than these exceptions, we do not share, sell, or give your personal information to anyone, any company, any corporation, nor any entity for any reason without your further permission. This policy & terms of use are governed by the law of the State of Washington.

If you ever believe that we are not following our stated policies, including, without limitation, this Privacy Policy, you may contact us via our Contact Us page of this website (click here)

This policy may be revised at any time without notice. By using this site you are agreeing to be bound by the then current version of this Privacy Policy and Terms of Use.

Terms and Conditions

I hereby authorize Custom Products LLC to initiate a charge entry on my credit or debit card in the amount equal to the amount I enter into the online payment option. I acknowledge I am responsible for inputting the correct payment amount and my Account Number. By submitting an online payment, I agree that there is a balance sufficient to pay all requested payments, and agree that Custom Products LLC is not liable for any overdraft or insufficient fund situation or charge (including, but not limited to, finance charges, late fees or similar charges) caused by my failure to maintain funds sufficient to pay the payment amount I indicated. I understand that an online payment will be processed and credited to my account within two business days.

Shipping Policy

Please allow 1-3 days for orders to be shipped, most orders ship the next day when placed Sunday – Thursday. You will receive an email or phone call, whichever is your preference, if the order will take longer than expected. We ship all of our products with tracking via USPS First Class or Priority Mail.

Exchange Policy

With 100% Satisfaction Guaranteed

1. We understand that customer satisfaction is paramount, and we are committed to ensure your happiness with our custom products. If for any reason you are not completely satisfied with your custom item, we offer an exchange policy to address your concerns.
2. Our exchange policy covers any defects in the product, errors in the customization, or if the product received does not match the specifications provided during the ordering process.
3. To be eligible for an exchange, please ensure you contact our customer service team withing 5 days of receiving the item. After this period we reserve the right to refuse any exchanges or refund requests.
4. When contacting our customer service team, please provide detailed information about the issue with your custom product, including supporting evidence such as photographs if applicable. This will help us process your request more efficiently.
5. Once we receive your exchange request, our customer service team will assess the issue and provide you with further instructions. Depending on the nature of the issue, we may require you to return the original item before proceeding with the exchange.
6. In cases where the issue is due to a defect in the product or an error in customization, we will bear the cost of the return shipping and provide you with a replacement item free of charge.
7. If the issue is due to a mistake or change in customization details provided by the customer, such as misspelled names or incorrect measurements, we may require you to cover the return shipping costs. However, we will still work with you to remedy the situation and provide a revised custom product at a discounted rate.
8. Our customer service team is dedicated to addressing any concerns or issues you may have regarding your custom product. Please do not hesitate to contact us if you have any further questions or inquiries.
9. We value your satisfaction and strive to ensure a positive experience with our custom products.If you have any feedback or suggestions on how we can improve our products or services, please let us know. Your feedback is crucial to our continuous growth and development.
10. Please note that this exchange policy is specific to custom products only and may differ from our general return policy for standard items. Kindly refer to tour website or contact our customer service team for more information on our standard return policies.

Thank you for choosing our custom products. We look forward to serving you and providing you with a satisfactory solution in the event of any issues.

Refund Policy

At Custom Products LLC, our utmost Priority is your complete satisfaction with our products. We are confident in the quality and uniqueness of our products, and we strive to provide you with exceptional customer service. However, if for any reason you are not completely satisfied with your purchase, we offer a 100% satisfaction guarantee. First please see our exchange policy.

If you are unsatisfied with our product, please follow the guidelines below to initiate a refund:

1. Contact our customer service within 5 days of receiving your order. You can reach us via email at customproductsllc23@gmail.com or by phone at 253-666-9414.
2. Provide your order number, a detailed description of the issue, and any relevant photographs or evidence to support your claim. This information will help us assess your case more effectively.
3. Once we have received your exchange or refund request, our customer service team will review it and get back to you within 3 business days. We may request additional information or clarification if needed.
4. If your refund request is approved, we will provide you with instructions on how to return the product. Please note that the returned item must be in its original condition and packaging. We cannot guarantee that we will receive your returned item unless you ship with a tracking number (preferred) and insure the package (optional).
5. Upon receiving the returned product, we will inspect it to ensure that it meets the necessary criteria for a refund. If everything is in order, we will process your refund within 2 business day (Mon-Fri).
6. The refund will be issued to the original payment method used during the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your bank or credit card provider.

Please be aware of the following conditions and guidelines regarding our refund policy:

~Shipping and handling charges are non-refundable.

~Customized or personalized items may not be eligible for a refund unless there is a manufacturing defect or damage during transit. Please see the exchange policy first.

~We reserve the right to refuse a refund if we determine that the product has been intentionally damaged or misused.

We are committed to resolving any issues or concerns you may have regarding your purchase. Our team is here to provide you with assistance and ensure your satisfaction. If you have any further questions or inquires, please do not hesitate to contact our customer service team.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customproductsllc23@gmail.com.